Top 7 Reasons You Can’t See Facebook Comments on Your Business Page

You’ve just posted something important or interesting on your Facebook Business Page. Maybe it’s a special offer, an update, or even a new ad campaign. You’re excited and expecting comments to start rolling in. But when you go to check, you discover Facebook not showing comments. Or maybe just a few comments show up, even though you got notifications that more were posted. It’s frustrating and confusing, especially when you want to reply or track your post’s performance.

Don’t worry, this happens to many business owners. There are so many reasons why Facebook hides or doesn’t show comments, and the good news is that most of them have solutions. 

Let’s take a glance at the 7 most common reasons that cause comments to hide.

7 Ways Facebook Hides Comments

Facebook does not discriminate when it comes to hiding comments. It doesn’t really matter. Whether you’re a small local shop or a big brand running ads all over the internet, it’s quite important to understand why comments are not visible. Here is a list of the 7 most common reasons that could be happening behind the scenes.

1. Comment Is Hidden via Facebook’s Built-in Moderation

Sometimes, Facebook decides a comment shouldn’t be seen even if you or your team didn’t hide it. This is because the comment may contain abusive or rude words that could hurt the sentiments of others. As this is an automated system, it is possible that the comment could be against Facebook’s rules and regulations. You might not even get a warning. The comment just quietly disappears. If you want to hide comments to get rid of negativity, Social media management app is the best Facebook Comment Disable Tool to hide comments at a click.

What you can do:

• Go to your Page Moderation and Profanity Filter settings using Meta Business Suite.
  
• Adjust the settings to be more or less strict.
  
• Also, check for “Hidden” or “Filtered” comments when looking at your post insights.
  

2. Your Page Has a Keyword-Based Blocklist Enabled

Many businesses set up filters that automatically hide comments with certain words. Words like “scam,” “worst,” curse words, or even competitor names might be on that list.

This tool can be helpful for blocking trolls or spam, but sometimes it also hides useful comments.

There are tools like socialmediamanagement.app that help you manage all this. These tools work based on keywords and let you hide or keep comments accordingly, but still give you a review of what’s been filtered out.

What you can do:

• Review your list of blocked words.
  
• Check if your filters are too strict or include too many common words.
  
• Make sure important comments aren’t getting blocked by accident.
  

3. The User Who Commented Has Changed Their Privacy Settings

Now, this one isn’t your fault at all.

Let’s say someone commented on Facebook, and you got a notification. However, when you check the post, the comment is no longer there. This might happen if that person:

• Deleted their comment
  
• Changed their privacy settings
  
• Restricted their comment to only be visible to friends
  

So the comment might disappear because the user must have made some changes and  not because of anything you did

What you can do:

• Look at your notifications or emails to see the name and what they said.
  
• Ask other admins if they can still see the comment.
  If it’s gone for everyone, the user likely deleted it or hid it themselves.
  

4. The Comment Was Manually Hidden by an Admin or Moderator

Do you have a team helping you run your page? Then this might be the issue.

One of your admins may have manually hidden the comment without notifying you, as they might have thought it was spam or didn’t realise its importance.

When a comment is hidden:

• The public can’t see it.
  
• But the person who wrote it can still see it and thinks it’s visible to everyone.
  
• Their friends might also still see it.
  

This can create confusion among your team.

What you can do:

• Check your page’s activity log to see if someone hid a comment.
  
• Create a clear team process: who hides what, and when?
  
• Use tools that clearly indicate who took which action, so everyone stays informed.
  

5. Facebook’s App or Browser Version Is Bugged or Outdated

Sometimes, the problem is just a tech glitch.

Maybe you’re using an old version of the Facebook app. Or your browser has too much cached data. Or Facebook itself is having issues, especially when they test new features or comment sorting.

In these cases, comments may not display properly, even though they’re present.

What you can do:

• Log out and clear your browser or app cache.
  
• Make sure your Facebook app or Meta Business Suite is up to date.
  
• Try checking from a different device, like switching from your phone to a computer.
  
• If your team also has the issue, check Meta’s Business Status Page to see if there’s a known bug.
  

6. Comments Are Filtered Under “Most Relevant” Sorting

Here’s something sneaky Facebook does by default: it shows only what it thinks are the “Most Relevant” comments. That means some replies won’t show unless you manually change the setting.

So, you might have comments but you just can’t see them because of how Facebook is sorting them.

What you can do:

• On your post, click the three dots near the comments.
  
• Switch the view from “Most Relevant” to “All Comments.”
  
• Ask your team to do the same when checking for engagement.
  

This small step often reveals many “missing” comments you thought were gone.

7. The Comment Was Deleted by the User or Flagged for Removal

Let’s face it: some people leave a comment and then quickly delete it. Perhaps they became upset or changed their minds. Others might leave spammy or inappropriate comments, which Facebook automatically removes if flagged.

Either way, the comment may appear in your notifications but disappear before you can access it.

What you can do:

• Check your notifications to confirm the comment was there.
  
• Understand that if a comment is deleted, you can’t get it back — unless you use a third-party tool that captures it in real time.
  
• If this continues to happen, consider using a real-time monitoring tool for your comments.
  

Proactive Management with Facebook Comment Disable Tools

Managing all this manually can get overwhelming especially if you run multiple pages or big ad campaigns. That’s why many businesses use platforms like socialmediamanagement.app.

These tools help you:

• Hide comments automatically based on keywords
  
• Turn off comments on certain posts.
  
• Get alerts when comments are posted.
  
• Reply quickly or move conversations to private messages.
  
• Manage all your comments from one place.
  

This way, you don’t miss anything important and your brand stays clean, organised, and professional.

Conclusion

Well, by now it must be clear that there is no one particular reason as to why your comments get hidden; it could be an automatic command or it could even be your team. 

While unavailable comments might seem like an ignorant thing, it is the most important thing as it voices the opinion of the public, especially when you are running a brand online, as the comments on your posts are a mirror of your brand’s quality and trust.

Any business owner must understand the underlying reason behind comment disappearances and utilise the appropriate tool to overcome this challenge.

If you want to prevent your business reputation from being trolled, socialmediamanagement.app is an ideal way for hiding comments on Facebook and make a big difference by helping you stay on top of every interaction.

So don’t just sit back; take action and take control. Stay alert. And give your audience the attention they deserve.

Read more: How to Choose the Best Facebook Comment Disable Tools in the Market